How can I manage my subscription? 

Simply log into your customer account through the main menu and once you are in, click ‘subscriptions’. There you can update your shipping address, payment details and preview when your next payment will come out.  

How often will I receive new issues? 

Our magazine is published annually, meaning we release one issue per year in September/October. 

When will I receive each issue? 

Our fulfilment system processes orders in the order that they come in. 

* Depending on where you are in the world, it will depend on how quickly you get your order. For example, if you are a subscriber based in China, you may receive the latest issue after a UK-based subscriber, as it’s our local facility, and therefore takes less time to travel. 

Why is my subscription ‘On Hold’? 

There’s only one reason that can explain why your subscription is on hold, and that’s because your latest payment has not gone through correctly. Check that your bank card hasn’t expired, and log in to your customer account to double-check the details of your subscription. If everything looks fine to you,  you can click the ‘Renew Now’ button underneath your subscription, it’ll create the order, and our system will send you the next issue.

Annual Subscriptions — How does payment work?

Our subscription covers one issue per year. 

If you sign up for an annual subscription in February 2026, you’ll receive the current issue (issue X, published in Sept 2025). 

When the next issue (issue Y), is published in September 2026, your subscription payment for that issue won’t be due until February 2027. At this point, you have two choices: 

1. You can either leave your subscription as it is, and receive it the same time every year. 

2. You can contact our customer service line magazine@type-01.com to ask our team to move your subscription renewal date so that it’s closer to the annual publishing month (September). Alternatively, you can log in to your customer account and click ‘renew early’, which will trigger the next issue to be shipped to you. 

Cancellations

If you wish to cancel your subscription, log in to your customer account and click ‘cancel’ under the correct subscription. This will send an automatic notification to our staff, and we’ll take it from there. 

Invoices

All orders come with a VAT invoice sent automatically after you’ve placed your order. Please make sure to type out your email address correctly. Please also check your spam/junk folder if it’s not in your main mailbox! You can also download them directly from your customer account. 

Order arrived damaged

Occasionally, we find that orders can get damaged in transit. Whilst we do our best to make sure the packaging is sturdy enough to avoid this, it does sometimes happen. But don’t worry, we’ll ship you another copy free of charge!

Contact Us

If all else fails, feel free to contact us at magazine@type-01.com.