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Refunds & Returns
How do I return my order?
If you are not satisfied with any of our products, you can return it back to us within 28 days through a few simple steps and receive a full refund.
1. Contact Us
Contact our customer service team on firstname.lastname@example.org. A member of our team will create the return in our system and let you know the returns address to include on the order. We use multiple facilites around the world so we’ll let you know the closest and cheapest way to return your order.
2. Package up the order
It doesn’t have to be in its original package but must include the packaging slip that it came with which must also include your order number so we can identify it. Without it, a refund cannot be processed. You’ll also need to include your order number on the outside packaging like this [#order number]-return. I.e #17895-return. This will be a new reference number so we can track the return in our system.
3. Take to your local post office, or order a collection
Once confirmed, take to your nearest post office or drop off point, and choose how you wish to return your order. In order for us to receive a return it must be on a tracked service, as we’ll need to enter the tracking number into the system so the management team can process without any issues.
3. Sit back and wait
Once we’ve received your return, one of our customer service assistants will get in contact with you to confirm that your order has been received and your refund will appear in your account in 14 working days.
How long do I have to return my order?
You have 28 days from the date your order was delivered to return it for a refund. All returns & refunds are subject to our products coming back in good condition.
28-Day money back guarantee
If you aren’t satisfied with what you ordered you can return it within 28 days of receiving it and receive a full refund.
How long do I have to wait until I’m refunded?
Once reviewed and accepted by our team, we’ll process your refund within 14 working days. Around busier time periods such as November, Black Friday and Christmas time, this timeframe can extend to 21 days.
Faulty, missing, or wrong item received
Sorry to hear that either of these things have happened. We’ll replace faulty, missing or incorrect items sent up to 28 days after the order was delivered for free – just contact our customer service team at email@example.com.
We do not currently offer exchanges.
If you have any further questions, please send an email to our customer service team – firstname.lastname@example.org.