FAQs & Contact Us


Where is my order?

Check the shipping and delivery area of our customer portal for instructions on how to locate your order. 

I’ve not got my subscription, who do I contact?

Send an email to our customer service team at magazine@type-01.com and they’ll be more than happy to help you.

Do you offer next day or fast tracked delivery?

Yes we do, but only for UK and US at the moment. We’re always checking to see if we can offer additional services for our customers, so this may change in the future.

Do you offer exchanges?

Currently we aren’t able to offer this service, but hope to in the future.  

I’m a shop and want to stock TYPEONE magazine, what do I do?

If you want to order more than 8 copies, you can take advantage of our wholesale discount. We ship anywhere in the world! Please contact info@type-01.com for a quote. 

I need help, how do I contact you?

If you haven’t been able to find the answers you were looking for in our customer portal, you can contact our customer service team who will be more than happy to help you with your order. 

How do I contact you? 

All order-related, and subscription-related enquiries, please email magazine@type-01.com.